The rental car industry is the United States is quite different to most other countries. For starters, in the US insurance for damage, loss and theft are normally not part of the rental price. Whereas in Australia or Europe, the rental car is fully insured, however there is a deductible (or excess) charged to the renter in case of damage or theft. Therefore in the US, if you damage the rental you could be up for a huge bill i.e. the entire cost of the car. That’s why the car renters damage insurance offered on the Bonzah.com site covers up to $35,000.
Additionally, when traveling overseas insurance for damage, theft and third party liability are generally included in the car rental price. There is almost always an excess (also referred to as CDW, Super CDW, Non-Waiver or Deductible) on the damage and theft insurance portions of the rental. The car rental damage insurance policy offered on Bonzah.com provides coverage up to $35,000.
Because most rental car companies are self insured, if the rental car is damaged they would have the vehicle in the repair shop as soon as possible. Therefore, generally the rental car company would send Arch Insurance Company the invoice and photos for payment. If the claim is a payable claim Arch Insurance will work directly with the rental car company to issue payment.
There are occasions, for example with minor damage where the rental car company may debit your credit card to cover that damage, you then file a claim with all supporting documents to Arch Insurance Company for reimbursement.