Claims

Your claim is very important to us. Arch Insurance Group, as the provider of the insurance policy managed by RoamRight, is committed to providing prompt, fair and equitable claims service.

How to File a Claim

You have four options for filing a RoamRight travel insurance claim:
- online
- by mail
- by email
- or by fax
Choose the method that's best for you and follow the instructions below.

File a Claim Online

Want faster claim service? File online! You can also easily check the status of your claim and add any additional documentation like receipts and ticket information.

Log in or sign up for access on the RoamRight website. You’ll need your RoamRight policy number and your date of birth to look up your policy and create a claim.

By Mail

Click here to download the claim form.
Have a question? Call us toll-free, Monday – Friday, 9am – 5pm Eastern: 855-762-6252

Send your completed claim form to:
Claims Department
RoamRight
Executive Plaza IV
11350 McCormick Road, Suite 102
Hunt Valley, MD 21031

By Email

Click here to download the claim form.
Have a question? Call us toll-free, Monday – Friday, 9am – 5pm Eastern: 855-762-6252

Email your completed claim form to:
claims@roamright.com

By Fax

Click here to download the claim form.
Have a question? Call us toll-free, Monday – Friday, 9am – 5pm Eastern: 855-762-6252

Fax your completed claim form to:
443-279-2901